How to master the art of passwords

Passwords are a way of life for nearly everybody who uses any kind of software. No viable alternative is imminent: fingerprint readers, retina scanners, voice identification, and USB tokens all have limitations. Nothing is as simple and inexpensive as an old-fashioned string of keystrokes.

Web services and network managers nearly always require a minimum degree of password difficulty to prevent standard password-cracking techniques from guessing them quickly. We’re also cautioned not to reuse the same passphrases on different sites and are routinely blocked from recycling the passwords we’ve used previously.

Considering the number of times PC users sign into a service or network each day, we may need to remember a half-dozen hard-to-guess passwords, not to mention the various sign-in IDs we use along with the passwords (full name or first initial-last name? Case sensitive? An e-mail address?). Many computer professionals need access to dozens of secure systems, which stretches the limits of anyone’s memory.

Your three options are to use a password-management program, to write your passwords down on paper (or record them in an encrypted text file), or to devise a method for memorizing hard-to-guess passphrases. While no single technique is right for everyone, here’s why I suggest the memorization approach.

The pros and cons of password managers
For many people, the best way to protect their data and identity is to use a password manager, which either stores your passwords in the cloud or on a local drive–often a USB thumb drive or other portable storage device. The obvious risk is that the vendor’s server is hacked or you lose the drive that stores your passwords.

Last May, the LastPass password-management service reported a breach that may have exposed users’ passwords, although LastPass CEO Joe Siegrist stated that people who used strong master passwords were not threatened.

LastPass is available as a Firefox add-on and as an extension for Internet Explorer, Chrome, and other browsers. The version for mobile devices costs $1 per month.

Other password managers work without storing your passwords on a Web server. The Tech Support Alert site recently compared several free password-management programs, including LastPass, RoboForm, and KeePass.

The hard-copy approach to password management
If you forgo the password-manager route, your options are to write your passphrases down or to memorize them. Whenever you record your passwords on paper–even if you record only a mnemonic that reminds you of the actual characters–you’ve made your accounts a little more susceptible to unauthorized access.

That hasn’t stopped computer experts from recommending that users jot down their passwords and keep the paper in a secure location. Gunter Ollman, a researcher for security firm Damballa, concludes that recording your passwords on paper is the lesser of several password evils; more risky is using the same password at multiple sites, setting your software to remember passwords, failing to change passwords frequently, using an easy-to-guess password, and reusing past passwords.

Likewise, computer expert Bruce Schneier reiterated on his Schneier on Security blog the advice of Microsoft executive Jesper Johansson to record your passwords on paper to encourage use of strong passwords.

The obvious downside of the paper approach is that someone will find the paper taped to the bottom of your keyboard or tucked into your wallet and access your private data before you’re able to take preventive measures. Or you may simply lose the paper and have to do the recover-password-by-e-mail two-step for each network and service you need to access.

The wetware approach to password storage is still the safest
As you might have guessed, Mr. Schneier’s 2005 post recommending that you write down your passwords generated quite a few comments to the contrary. Most of the commenters suggested their own technique for remembering strong passwords.

Of course, the bad guys pay close attention to this information and will attempt to incorporate the approaches in their password-cracking efforts. The key is to get creative in altering something you’ve already memorized, such as song lyrics, family members’ first names, or place names from your past.

An alternative method leverages something nearby. For example, there may be a product near your workstation that has a prominent model or serial number, or a book within view of your seat has an ISBN number on the back cover. Rather than using the exact number, add or subtract two or three numbers or letters, so “1158748562″ becomes “3370960784,” or “BCGA1339″ becomes “DEIC3551.”

The only problem I’ve encountered with my own password-mnemonic creation is that some vendors require a mix of upper and lower case letters and numbers. I have become resigned to having to go through Apple’s “Forgot your password?” e-mail routine about every other week.

This is doubly upsetting because my system uses from 12 to 16 random alphabetic characters (found in no dictionary and following no discernible pattern). As the How Secure Is My Passwordsite indicates, the all-text, all-lower-case password I devised would take much more effort to crack than an eight-character password that meets Apple’s requirements.

 

How Secure Is My Password siteCheck the strength of your passwords at the How Secure Is My Password site, which indicates how difficult your password is to crack, and whether it’s on the site’s common-password list.(Credit: screenshot by Dennis O’Reilly)

Only time will tell whether PC users will ever be able to securely store their sign-in credentials in their systems’ software or on a service’s Web server. For most people, the safest approach to passwords is to rely only on their own personal gray matter. Let’s hope a secure alternative to passwords arrives before our memories give out.

 Dennis O’Reilly @ CNET

Microsoft extends XBOX 360 warranty… just in time

Last week, Microsoft announced that they are taking a $1 billion charge in order to extend the warranty on all XBOX 360 consoles. Seemed like a nice thing to do considering all of the problems. Of course, I wasn’t very concerned with the announcement because I had already been through my own XBOX 360 replacement hell (having had 2 XBOX 360s die in the first year).

This morning, I suddenly began to care a lot more about the new extended warranty program.

As I was drinking my morning coffee and checking RSS feeds, I read that MSFT and Red Octane released 3 new downloadable tracks for “Guitar Hero II.” After slinging my coffee cup and laptop aside, I ran downstairs, paid my $6.25 and downloaded the new tracks. I figured I could squeeze in a few songs before heading into the office.

After working through 3/4 of “You’ve Got Another Thing Coming” by Judas Priest, the console completely froze up. I had to power the console down and restart. During the boot screen, the console froze again. After cycling the power one more time, I got back into Guitar Hero II and the rocking commenced… until about 1/3 of the way through the song. The console froze again. After cycling the power, I got the dreaded 3 red lights on the front of the console.

I immediately got on the phone and called 1-800-4-My-XBOX. That’s when I encountered the super-chipper automated assistant Max who was thrilled to be helping me with my problem. Unfortunately after about 3 minutes of saying (and repeating) the voice prompts and removing the 360’s hard drive, Max realized that he couldn’t help me with my problem. He told me to say “Agent” in order to connect with a customer service rep. After saying “Agent,” Max informed me that I would need to call back during normal business hours (I called at 8:35 am EST and the call center opens at 9 am EST). Nice! Guess Max didn’t think to mention that a little bit earlier in the call?

After waiting for the call center to open, I finally got a hold of customer service. Because I was calling about my third failed console, they said they were going to escalate my issue. Other than waiting while the rep, who was very polite, spoke to her manager for a second, it was just like the other calls I made to them.

The rep ran through the basic questions to make sure I was using the console in the proper way and then said that I was eligible for a free repair. Because this would be my fourth console in less than 2 years, I asked if there wasn’t some sort of upgrade that I could get, to an Elite perhaps, to prevent from having to call them back in 8 months and get another console.

What the rep said next, if true, is pretty amazing. She told me that, while inconvenient now, getting my console repaired was actually better than getting a new console from the store. She claims that MSFT has figured out the problem with the 360 and the repair they do now makes it like “a 2007 model” console. Couldn’t believe she was saying that; however, I wouldn’t spend a penny on an XBOX 360 right now just on the off-chance that it is true (and given the fact that I will on my 4th one).

After thinking my problem was solved, I got more interesting (and upsetting) news. Instead of getting the pre-paid shipping box overnighted to me and then getting my repaired console in 10 business days (as they did on the other two repairs), I was told that the shipping box would arrive in 3-5 business days and that my console would be gone for… 4 to 6 weeks!!! I couldn’t believe it. I even asked her if she meant days (since my issue was “escalated”). Unfortunately, she did say “weeks.” She also added that they have been flooded with dead consoles since the announcement on July 5th of the new warranty program.

So, I’ll be spending more time playing the Wii for the next 4-6 weeks. I will also be considering picking up “Guitar Hero III” for the Wii this fall instead of for the XBOX 360.

Shawn Morton, TechRepublic